Key Terms and Provisions

See the main concepts that apply to the 1win website:

• Bet — an agreement between a customer and a bookmaker for the result of an event that is uncertain;
• Result — the outcome of the event on which the bet was made;
• Client — an individual who bets on the platform;
• Line — a group of games and matches that includes the events, results, odds, and deadline for accepting the bet;
• Main Time — the length of a sporting event as specified by the sport’s main rules of competition. Your account’s regulation time does not include overtime, fines, or similar items;
• Bet Cancellation — a situation that occurs when a transaction between you and 1win is thought to have been incomplete. The money will be reimbursed.

To successfully place a bet on the platform, follow these rules:

• Any client’s odds and betting limits might be altered by the bookmaker at any time without warning;
• It is possible to limit a repeated bet on the same result;
• Once confirmed, a bet is final and cannot be withdrawn or altered;
• Only clients with a sufficient balance are permitted to place bets; wins are reimbursed following settlement, and the stake is immediately subtracted;
• With the exception of live bets, bets made after an event has begun are null and invalid;
• Only the impacted event in an accumulator is affected when a bet is canceled;
• Bets that are settled incorrectly will be recalculated;
• If an event is delayed for more than 72 hours or is not restarted within 48 hours of the stoppage, bets are null and invalid.

Subject to various variables, such as risk assessments and regulatory restrictions, 1win Kenya may restrict some event outcomes. These restrictions are put in place to protect the integrity of the betting platform and to adhere to relevant legal requirements. Clients are requested to review terms relevant to each event before they place bets.

Official information is the basis for bet settlements. Bets sometimes get canceled or modified. Kindly go through the below points carefully:

• All event data (time, names) is an estimate only and not binding in law;
• Except for live bets, bets placed after the event has started are null and void;
• Bets on a player or team who chooses not to play are settled at odds of 1;
• Postponed or rescheduled games may result in cancellation of bets;
• Claims are made within ten days from the conclusion of the event;
• In cases of conflicting facts occurring, the organization is entitled to suspend awards;
• Recalculations or odds of 1 may result due to technical or coefficient problems.

This agreement is between the betting company (referred to as “we,” “us,” “our,” or “the betting company”) and the client (referred to as “you” or “the client”). The terms “we,” “us,” “our,” and “the betting company” are all used to mean the licensed operator operating the betting services that you are utilising under this Agreement. Through agreeing to this Agreement, you acknowledge that you have noticed the business with which you are creating a legal relationship, as stated in these Terms and Conditions’ introduction.

This Agreement is subject to amendment at any time for a wide range of purposes, including but not limited to business, legal, regulatory, or customer service reasons. The effective date of the Agreement and any revisions or amendments will be published on our website. It is entirely the client’s duty to stay updated with any modifications by checking the current version of the Agreement at some regular intervals. You are confirming the amended conditions if you continue to avail our services once they have been modified. Besides, we can change, add, or remove any section of the website or its features without notice to clients at any time.

The following rules are strictly required for a lawful use of the platform:

• Clients must be a minimum of eighteen or the age of legal gambling in their state;
• Suspension of account may result from not adhering to our requirements for verification of age;
• Clients are responsible for ensuring that gaming is legal where they are. We have no responsibility for misuse and make no legal guarantees;
• We do not service clients from prohibited countries, such as the USA, UK, Canada, and France, and others;
• Some jackpots and games may also be regionally restricted;
• Clients who can affect outcome decisions of the event or other individuals acting on behalf of other organizations to place a bet are prohibited from placing their bets;
• Bet cancellation and account closure are the possible penalties for cheating (bonus abuse, multi-accounting, arbitrage, etc.);
• We can take action whenever we find infractions.

1win forbids collusion and local network group or individual IP address betting. Offenders will have their accounts closed, transactions cancelled, and any winnings, bonuses, and funds earned through collusion lost. Use of harmful software, stolen card details, or partaking in unlawful activities like money laundering are all examples of fraudulent activities that are absolutely forbidden. Payment can be suspended if suspected bonus funds are being misused. Clients must report suspicions of fraud or collusion. We will suspend accounts and report to law enforcement if we detect criminal activity. Clients must cooperate in investigations. Fraudulent behavior can lead to the suspension of an account, cash withdrawal, and no claims against the company.

Additional prohibited actions that may lead to serious consequences include the following:

• No violent acts, threats, or foul language directed at employees or other clients. Service may be suspended for violations;
• It is forbidden to upload malicious content, such as malware, spam, or viruses. It is also prohibited to change the content of the website;
• The website is intended just for entertainment purposes; it is forbidden to replicate any portion of it;
• Account banning and legal action may result from hacking efforts, illegal data access, or DDoS assaults;
• Account transfers and sales are strictly forbidden;
• Any harm brought on by viruses or technological problems is not our responsibility.

Under the following conditions, we may immediately close a client account:

• We terminate services to all or some of our clients;
• The account is associated with one that has been suspended or removed;
• There has been a case of Illegal conduct, hacking, or site tampering;
• Inappropriate material or misuse of the account;
• Breach of any of the Agreement’s provisions;
• With notice, we can also terminate the agreement and close the account;
• Subject only to circumstances where we cannot reach the client, money will be refunded and passed on to the betting firm or a control body.

Use of the services on the site is at the client’s own risk. The client is wholly responsible for all actions and outcomes. This Agreement governs how we run the site, and we do not make any additional commitments. We are not liable for any unexpected losses or harm. We also do not have any control over the content of any web pages linked from our web page.

The client undertakes to compensate the bookmaker for losses incurred by:

• Breach of contract;
• Violation of the law or third-party rights;
• Unauthorized use of the client’s account or personal data.
  If the client breaches the agreement, we may inform them to avoid breach, suspend or block the account, or withdraw any bonus or winnings arising from the breach.

We take precautions to secure our clients’ personal data and process it in accordance with our privacy policy.

• We process personal information in accordance with legal and regulatory requirements;
• Clients approve of the use of their personal data for the reasons described in this agreement or as they are required by law;
• Except for authorized processors and staff who require it to enhance services, we will not share or transfer personal data to third parties;
• All correspondence with clients is kept on file for documentation purposes.

The bookmaker’s use of cookies is part of the website’s function. Cookies are tiny service files that a website’s server sends to a visitor’s computer. The player can choose to inhibit the download of the files by changing the browser settings, but the move causes the betting website to stop working.

You should immediately contact our support service through one of the official means—live chat on the site, phone support at 8(800)301-77-89 (24/7), or email at support@1win.social — if you have any complaints, claims, or concerns regarding how the site or the services provided by it function. Please include all relevant information, including your account credentials, a detailed description of the problem, and any relevant screenshots or supporting documentation. The Client acknowledges and agrees that by accessing the Website, all contact records, including dispute histories and correspondence, could be retained on our servers and used as formal evidence in considering and resolving claims.

Any issue can be contested by filing a formal complaint with arguments and reasons in support by email (security@1win.social), phone (8(800)301-77-89), or live chat. We will consider your complaint within 14 days (or 30 days if further checks are required) and respond in due course; complaints containing inflammatory language or false facts are not permitted.