1Win Support in Kenya
We offer lightning-fast customer support that operates for you 24/7. Whether you have issues with your account, payments, or bonuses, or simply have questions, our trained agents will be happy to help. You can contact them at any stage of the process, including registration, verification, or placing bets/playing casino games. You can be sure that your personal information remains confidential because our team rigorously follows the principles of our Privacy Policy. We offer several contact methods for your convenience, including email, live chat, and social media. Reach out to us at any time!
24/7 Online Chat Support
Our live chat is the most convenient and quick way to reach us, especially if you need an immediate answer. Live chat is available via both the 1win app. You can get an answer regarding any topic, such as verification, betting process, using bonuses, deposits, withdrawals, and more. Online support chat is only a click away. Here’s how to use it:
- Open the app.
- Press on the chat icon and access the dialog box.
- Introduce yourself and enter your message.
The average response time for this contact option is only 2 minutes. Our professionals will do their best to resolve your issue as quickly as possible. Moreover, our support agents speak different languages, including English, Swahili, Bengali, Arabic, and many others. You can switch languages at any time to communicate in a comfortable manner.
1Win Email Communication Support
We offer a classic method of communication — via email. This option is ideal for issues that require more attention and detailed explanations. One of the key advantages is that you can attach media files, such as screenshots, to help us better understand your problem. Our support agents will carefully review your message and respond as soon as possible. Here’s how to send us a message via email:
- Click on the email address [email protected].
- Describe your issue in detail in the form. If necessary, add screenshots.
- Send the message.
The average response time is around 24 hours. Please describe your problem in as much detail as possible so that we can help you promptly and efficiently. We’re only one message away!
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Social Media Channels of the Bookmaker
Follow our social media to be the first to know about our latest updates, exclusive promotions, and more. By joining our online community, you’ll be closer to other players who love betting and gambling just as much as you. It’s a great place to exchange tips, ask questions, and celebrate wins together. You can find us on Facebook, Instagram, Telegram, YouTube, X, and Threads. In addition, if you require urgent help, you can WhatsApp us at any time.